The Official Biharkaswaad Refund Policy

At Biharkaswaad, we take immense pride in crafting our traditional Bihari delicacies with the utmost care and affection. Your satisfaction is our top priority. This Biharkaswaad Refund Policy outlines our procedures for order cancellations, replacements, and refunds to ensure a clear and trustworthy shopping experience.

Due to the perishable nature of our food products, our policies are designed to be fair while ensuring the safety and quality of our items.

1. Order Cancellation Policy

We understand that plans can change. You may request a cancellation of your order under the following condition:

• Your order can be canceled only if it has not yet been dispatched from our facility in Siwan, Bihar.
• Once an order has been shipped and a tracking number has been generated, it cannot be canceled.

To request a cancellation, please email us immediately at support@biharkaswaad.in with your Order ID.

2. Return Policy

For health and safety reasons, we do not accept returns on any food products once they have been delivered. This policy ensures that all products you receive from us are fresh and have been handled with the highest standards of hygiene.

3. Refund & Replacement Policy

We are committed to ensuring that you receive our products in the best condition. A refund or a free replacement will be considered only in the following specific cases:

• You received an item that was significantly damaged during transit, rendering it unusable.
• You received a completely different item from what you ordered.

How to Initiate a Claim for a Refund or Replacement

To make a claim under our Biharkaswaad Refund Policy, you must follow these steps:

1. Contact Us Within 24 Hours: You must contact our customer support team within 24 hours of receiving your order. Any claims made after this period will not be eligible.
2. Provide Proof: You must provide clear photographic or video evidence of the damaged or incorrect product. This is mandatory for our team to investigate the issue with our packaging and courier partners.
3. Include Order Details: Please provide your Order ID and a clear description of the issue.

All claims should be sent to our official email: support@biharkaswaad.in. You can also reach out to us via our Contact Us page.

Our team will review your claim within 2 business days. If your claim is approved, we will either dispatch a free replacement or process a full refund to your original payment method within 5-7 business days.

Important Considerations

• Do Not Accept Tampered Packages: If you receive a package that appears to be tampered with, opened, or damaged from the outside, please reject the delivery and inform us immediately.
• Taste & Preference: As food is a personal experience, we do not offer refunds or returns based on the personal taste or preference of the customer.

Thank you for your understanding. We appreciate your trust in Biharkaswa-ad.